Refund policy

We hope you love your purchase! If you need assistance with your order, our Return and Exchange Policy is here to help.

1. Eligibility for Returns

To qualify for a return, please ensure that your item is unused, in its original packaging, and that you submit a return request within 14 days from the delivery date.

Non-Returnable Items: Price-marked down items and gift cards are not eligible for return.

2. Return Process

To initiate a return:

Log in to Your Account:
- Click on this link to access your account.
- Enter your email address in the "Email" field, then click "Continue."
- In your email account, open the email sent by our store and copy the six-digit verification code.
- Return to the online store and enter the six-digit verification code.
Submit a Return Request:
- Select the order you wish to return.
- If the order has multiple items, select the specific items you wish to return.
- Choose a return reason and, if needed, add a note for the store.
- Click "Submit request."

Each order is entitled to a one-time return only and will incur a flat fee of $4.99. Once your request is approved, you’ll receive an email with shipping instructions and a return shipping label. After we receive and inspect the returned item, we’ll process a refund to your original payment method within 7-10 business days.

3. Exchanges

To get the item you need, the fastest way is to return your original purchase for a refund and place a new order. Alternatively, if you prefer to head down to our warehouse at Ubi for an exchange, please reach out to us at hello@zahuodian.sg or WhatsApp us at +65 8925 8315.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We’ll arrange a replacement or refund once the issue is verified.

5. Questions?

For returns, exchanges, or further assistance, please contact us at hello@zahuodian.sg or via WhatsApp at +65 8925 8315. We’re here to help!